I was in Sacramento when the idea became law.
It was August 2012, and the hallways in the capital were buzzing with activity.
Among the efforts was to push through another Workers Compensation reformulation1 package that was making its way through the legislative process, including
an "Independent Medical Review" (IMR) component. The idea was
to streamline the treatment dispute process so injured workers could get
the treatment they needed faster, and employers could get them back to work.
The concept could have worked—but no one could have anticipated the
pervasive influence the lack of accountability would have. Actually, some
of us did. Our founding fathers certainly would have. I know Justice Mosk
would have seen the bureaucratic nightmare coming if we were lucky enough
to still have him on the Supreme Court.
With 80% of all medical treatment delivered through Medical Provider Networks
(MPN), many thought a streamlined process would speed up an MPN physician’s
request for treatment —not cause even more delays. After all, MPN
physicians are selected by claims administrators’ own MPN vendors
- why would claims administrators get in the way of their own hand-selected
doctors? Of course, there could be some experimental, or outrageous treatment
requests that would be vetted by UR and IMR, and IMR would be a reasonable
safety net. In any event, we left Sacramento hoping it would save costs
and benefit injured workers, despite our reservations.
The still unfolding, brutal reality of the UR and IMR process is now well
known. California now has the embarrassing distinction of being covered
in the national press for its inhumane treatment of its most severely
injured workers—a system, ironically, is supposed to help them.
The denial mills (UR), and the secret2 tribunbal3known as IMR are working overtime to prevent workers from getting back
to the job,
and causing incalculable damage to the California economy.
What do we know now that we didn't in August 2012? The lack of accountability
in any human system tend to distort the purpose of the system. If I remember
the concept correctly, it has something to do with what our founding fathers
called "checks and balances".
Call it "due process". Call it the right to conduct "discovery."
Call it anything you want. The bottom line is, when human beings know
they cannot be held accountable for their decisions, things like blind
loyalty to "cost savings" at the expense of human health suddenly
comes into sharp focus. THAT is a major reason why disclosure of the identity
of the IMR reviewer is so important—because when the decision maker
knows they can be held accountable, the deliberation will more likely
Stevens challenge to IMR only succeeds in one way— requiring the identity
of the IMR reviewer to be known—then the reviewer will be on their
best behavior, and the right to challenge the basis of the decision will
be restored though discovery if necessary. That alone will be a major
improvement for injured workers and employers of this state to the IMR process.
As for the thousands of injured workers suffering while they wait for the
healing treatment, accountability can't come fast enough.
1I call them "reformulations" rather than "reforms"
because reforms should improve a system. Reformulations simply change
things, not always for the better. Ask Coke what happened when it reformulated
its 100-year-old recipe, transforming it into "The New Coke."
They know all about the difference between the two.
2"Secret" is defined as: "not known or seen or not meant
to be known or seen by others."
3Wikipedia defines a tribunal "any person or institution with authority
to judge, adjudicate on, or determine claims or disputes—whether
or not it is called a tribunal in its title."